Description:
At Accurate Mechanical, we believe our employees are the core of our success and we are searching for the best to join our team.
Whether you are a seasoned professional, looking for your first career, fresh out of high school or college, we would love to hear from you! In addition to competitive hourly rates and salaries, we offer full benefits.
These duties are not all inclusive.
Other duties may be assigned at any given time based on business needs.
Provide professionalism and efficiency in orchestrating high levels of inbound and outbound calls.
Determine urgency of customers’ needs and delegate to proper department and/or person for completion.
Monitor the delegated work and keep in contact with the customer to ensure resolution and customer satisfaction, recording details of all activities.
Coordinate the everyday scheduling needs of assigned service technicians.
Correspond with hundreds of contract customers to ensure outstanding PM appointments are current and profitable.
Handle customer complaints, address as needed or escalate to necessary supervisor.
Facilitate seamless transition to dispatcher when primary dispatcher is unavailable.
Preserve high integrity culture by maintaining honest communications with customers and team members.
Create invoices, complete orders, receive payments and prepare deposits daily.
Assist in maintaining inventory, including purchase orders, and receiving.
General administrative duties.
Requirements:
Strong moral principles, valuing integrity and compassion.
Ability to multi-task several different processes and still execute at a high level of detail.
Extensive experience with Outlook, Excel, and texting applications.
Working experience with accounts receivables, invoicing and deposits.
Desire to dig deep and solve complex problems in a fast-paced environment.
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