Collections Specialist

Position Title: Collections Specialist (This is not a remote position) Department: Accounting Reports To: Account Resolution Supervisor Classification: Non-Exempt Workdays: Monday - Friday Work Schedule: 8:00 am - 4:30 pm Join our team and have a successful growing career with Health Care Logistics! We have a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company.
HCL offers competitive compensation as well as opportunities for professional growth and development.
If you are a driven individual with a passion for customer service and building strong customer relationships, we would love to hear from you! Excellent work life balance - never take work home with you! Primary Function Responsible for collection of Accounts Receivable balances by using available resources.
Works directly with customers in remittances, master file maintenance and relating terms and processes of HCL.
Exercises initiative and independent judgment when reviewing accounts for credit and setting customer credit limits.
May handle special assignments and/or projects related to the department.
Call customer accounts for collection by using guidelines set by management.
Meets satisfactory or better criteria set for volume of collection calls on a consistent and continuous basis.
Evaluate and monitor pending orders daily and determine eligibility for credit hold release.
Maintain customer data files with current, complete and accurate information.
Establish new customer accounts and contacts as defined by guidelines.
Research discrepancies using available resources and resolve customer accounts independently.
Maintain Accounts Receivable adjustments on a continuing basis.
Process and review customer statements as defined by guidelines.
Assists in evaluating customer accounts for and processing bad debt/bankruptcy records.
Effective use of database resources (RMA's, credit notes, order entry, internet search tools, etc.
).
Assists in month end and year end processes or procedures.
Works with outside collection agencies or sources as assigned by management.
Understands and tracks ongoing collection activity and financial impact.
Stays abreast of the industry in relation to credit and collections and makes recommendations accordingly.
Assisting with and/or filling in for other areas of the department when needed.
Communicate and work closely with co-workers in relation to returns, order entry and shipment information.
Participates in meeting defined company and department goals.
Performs related duties and projects as assigned by management.
REQUIREMENTS: High School Diploma and 2 years advance schooling (emphasis in accounting) or equivalent work experience in accounting position.
Ability to express ideas clearly in both written and oral communications.
Excellent computer and typing skills including word processing and spreadsheet software.
Strong research and problem-solving capabilities.
Proficient negotiation skills.
Maintains high level of accuracy and completeness.
Efficiently manages time and well organized.
Ability to independently plan and organize one's own activities to meet defined goals.
Good understanding of bookkeeping theories and accepted practices.
Working knowledge of accepted office procedures.
Basic knowledge of customer base and product lines.
Efficient use of voice mail, E-mail and direct faxing tools.
Actively participates in continuous self and company improvement by generating ideas and suggestions and working smart.
Ability to work with others in a team environment.
Good understanding of departmental jobs and workflow.
Ability to provide complete training in job specifics.
Team and company motivator.
Satisfactory or better attendance and punctuality (as defined in HCL Handbook).
Benefits Program Our benefits are incredible! We offer a benefits package that includes: 6 Paid Holidays Full time benefits 1st of the month after 60 days of employment.
Medical Insurance: We offer two medical plan options with low deductibles.
Save more on premiums by qualifying for wellness rates! Dental Insurance Prescription Drug Program with low copays VSP Vision Insurance Flexible Spending Accounts Paid time off - 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1st of the month after 60 days of employment) 401(k) Retirement including 4% company match Company Paid Life Insurance Voluntary Life Insurance available for you, your spouse, and your children Company Paid Short and Long-Term Disability Insurances Extensive Bereavement Leave Policy Employee Assistance Programs Rainy Day Savings Program